Our policy is valid for a period of 14 calendar days from the date of the purchase. We do not offer refunds except in exceptional cases. However you can return the product for an exchange. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.
The following criteria must be met to qualify for an exchange:
– Product or packaging is defective
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.
The following criteria must be met to qualify for a refund:
-Product provokes an immediate visible negative reaction to the skin
We will require photographic evidence and will provide refunds on a case by case basis with further evidence. We reserve the right not to issue a refund if there is not sufficient evidence.
Proof of purchase
To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.
In order to return an order, you must contact us first.
Returns can be mailed to: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will refund the shipping costs upon receiving the items.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found to us be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject an exchange.
If you have any questions about this Policy, please contact us.
This document was last updated on January 11, 2019