Our policy is valid for a period of 14 calendar days from the date of the purchase. We do not offer refunds except in exceptional cases. However you can return the product for an exchange. If the period of 14 days has lapsed since the purchase, we can’t, unfortunately, offer you an exchange.

Requirements

The following criteria must be met to qualify for an exchange:

– Product or packaging is defective

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

The following criteria must be met to qualify for a refund:

-Product provokes an immediate visible negative reaction to the skin

We will require photographic evidence and will provide refunds on a case by case basis with further evidence. We reserve the right not to issue a refund if there is not sufficient evidence.

Proof of purchase

To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

Shipping items

In order to return an order, you must contact us first.

Returns can be mailed to: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will refund the shipping costs upon receiving the items.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found by us to be used beyond what it takes for you to reasonably inspect it or it is damaged, then we may reject an exchange.

Contacting us

If you have any questions about this Policy, please contact us.

This document was last updated on October 24th, 2023

Effective date: January 10, 2019

Happy Carrot Skincare Ltd (“us”, “we”, or “our”) operates the www.happycarrotskincare.com website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our T&Cs, accessible from www.happycarrotskincare.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Happy Carrot Skincare Ltd uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Happy Carrot Skincare Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Happy Carrot Skincare Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Happy Carrot Skincare Ltd
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

• Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: hello@happycarrotskincare.com
• By mail: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

At Happy Carrot Skincare we care about people, all kinds of people.

We pledge to be inclusive to everyone, regardless of gender, ethnicity, skin colour, age, cultural background or sexual orientation.

Our products are designed to suit combination skin and therefore should not exclude any groups of society, only those who do not experience dry or oily skin.

Our marketing is aimed at the vegan and skincare community however, which we recognise do not always reflect a true balance of ethnicities and so we would like to address this issue. We pledge to keep our message and our products open to everyone.

When formulating new products we will strive to ensure the ingredients are appropriate for skin of different types and colours. This involves more research into skin needs for the BAME community and our conclusions will be published on the blog.

We will actively look for and encourage representation of all groups of society within our community, including models and collaborators.

Any future employees of Happy Carrot Skincare Ltd will be selected carefully considering equal opportunity policy.

If you have any questions, thoughts or recommendations as to how we can better implement full inclusivity within our brand, please get in touch at hello@happycarrotskincare.com

Happy Carrot Skincare Ltd

June 2020

General shipping information

All orders are shipped from the UK

Shipping materials are either paper padded envelopes or recycled cardboard boxes. No plastic packaging.

UK Shipping

Cost £3.48

All orders are sent by courier as standard. Orders are usually shipped within 3 working days and we’ll email you your tracking code once it’s gone out.

In some cases, it may be necessary to send orders via normal post (not courier) for Northern Ireland or remote areas of Scotland where courier services aren’t available.